HOTEL FAQ
Bookings & Payment
What payment methods do you accept?
We accept several payment methods to make your stay easier: cash, credit cards (Visa, Mastercard), and American Express. All payments are secure to ensure you can book with complete peace of mind.
Can I change or cancel my booking? Are there any fees?
Modification and cancellation policies depend on the rate selected at the time of booking. Some offers are flexible and allow for free changes or cancellations, while others, which are more competitively priced, may be non-refundable. We recommend checking the specific terms when booking.
Flexible rate: This rate can be cancelled free of charge up to 1 day before your arrival date. After this period, cancellation fees may apply according to the booking terms.
Non-refundable rate: This rate is non-refundable. Once the booking is confirmed, no cancellations or modifications are possible.
Do you offer special deals for direct or early bookings?
Yes, we regularly offer special deals for direct bookings on our website as well as for early reservations. These offers vary based on the season and availability, so be sure to check our site to take advantage of our best rates.
Check-in / Check-out & Practical Information
What are the check-in and check-out times?
Check-in is available from 3:00 PM, and check-out must be completed by 12:00 PM. These times allow us to ensure our rooms are perfectly prepared for every guest.
Can I request an early check-in or a late check-out?
Would you like to extend your stay? Upon request and subject to availability, we offer early check-in from 10:00 AM and/or late check-out until 3:00 PM for a supplement of €30. Please feel free to ask our reception team for more details.
Do you offer luggage storage?
Yes, we provide a complimentary luggage storage service. On both your arrival and departure days, we are happy to store your bags free of charge so you can make the most of your day with complete peace of mind.
Rooms & Accommodation
Do the rooms have air conditioning, Wi-Fi, and blackout curtains?
To ensure your stay is as pleasant as possible, all our rooms and common areas are air-conditioned. You will also enjoy blackout curtains in every room for peaceful, restful nights.
Free Wi-Fi is also available so you can stay connected throughout your stay.
Which rooms have a balcony or a specific view?
You may stay in a street-facing or courtyard-facing room, subject to availability. Each room has been designed to offer you a comfortable and pleasant stay in a setting perfect for relaxation.
Does the hotel offer accessible rooms for guests with reduced mobility?
Unfortunately, our hotel does not have rooms specifically equipped for guests with reduced mobility. However, we do offer rooms adapted for visually impaired guests to ensure an inclusive and comfortable stay.
Is breakfast included?
Breakfast inclusion depends on the rate selected at the time of booking. For added flexibility, you can also add it upon arrival or at any point during your stay. It is available for €16 per person. To enjoy a discounted rate of €14 per person, be sure to book it directly during check-in.
Do you offer family rooms?
For families, we offer adjacent rooms located side-by-side, though they do not connect. It is an ideal solution for staying close while still enjoying individual privacy.
Is it possible to have twin beds?
Upon request and subject to availability, our Unique Double Rooms can be set up with twin beds to better suit your needs.
Can I request a baby cot or an extra bed?
Yes, we can provide a baby cot upon request, subject to availability.
However, we do not offer extra beds in our rooms.
Are the rooms equipped with a kettle or a coffee machine?
Only our Junior Suite is equipped with a coffee machine. Other rooms do not have kettles or coffee machines. However, coffee and tea are available on a self-service basis in the hotel lobby.
Policies & Fees
What is your cancellation policy?
Cancellation and modification policies vary depending on the rate selected at the time of booking. Some flexible offers allow for free cancellation or changes, while other, often more affordable rates are non-refundable. We recommend carefully reviewing the terms when booking to choose the option that best suits your stay.
For bookings made at a flexible rate, cancellation is possible up to 24 hours before your arrival date, subject to the booking terms.
Are pets allowed? Is there an additional fee?
No, pets are not allowed at the hotel. This policy allows us to ensure the comfort and well-being of all our guests.
Are there any additional fees?
A tourist tax of €5.53 per adult (18+), per night, is charged in addition to the room rate, in accordance with current regulations in Paris.
A security deposit of €150 is also required at check-in. This will be refunded after your stay, subject to an inspection of the room.
Location & Surroundings
Where is Hôtel Crayon located?
At 25 rue du Bouloi, in the 1st arrondissement of Paris, between the Palais-Royal and the Forum des Halles.
Which monuments are within walking distance?
The Louvre, the Palais-Royal, the Comédie-Française, the Bourse de Commerce, La Samaritaine, the Tuileries, the Forum des Halles, and the Centre Pompidou are all within a fifteen-minute walk.
What attractions are nearby?
Our hotel is ideally located for exploring Paris on foot. You can easily reach:
o The Louvre Museum
o The Palais-Royal Garden
o The Tuileries Garden
o Île de la Cité
o The theater district, perfect for enjoying shows and the Parisian buzz.
A prime location to discover Paris's must-see sights while fully soaking up the capital's atmosphere.
Is parking available?
Yes, paid parking is available near the hotel. These facilities are independent and are not managed by the hotel.
Where is the hotel located and what is the best way to get there?
Our hotel is located in the 1st arrondissement of Paris, in the heart of the capital. To reach us easily by public transport, several stations are nearby:
o Châtelet–Les Halles, served by several RER and Metro lines
o Les Halles, on line 4
o Louvre–Rivoli, on line 1
An ideal location for exploring Paris and easily reaching the capital's main tourist attractions.
What is the nearest metro station?
Louvre-Rivoli (line 1), a 4-minute walk away. Palais Royal – Musée du Louvre (lines 1 and 7) and Étienne Marcel (line 4) are 6 minutes away.
How far away is the airport or train station?
The hotel is easily accessible from major Parisian airports and train stations:
o Paris-Charles de Gaulle Airport (CDG): approximately 45 minutes
o Paris-Orly Airport (ORY): approximately 30 minutes
o Gare du Nord: approximately 15 minutes
o Gare de l’Est: approximately 15 minutes
o Gare de Lyon: approximately 15 minutes
o Gare Montparnasse: approximately 30 minutes
Travel times may vary depending on traffic conditions and the mode of transport used.
How do I get to the hotel from Roissy-CDG or Orly?
From Roissy, take the RER B to Châtelet-Les Halles, then walk for 8 minutes. From Orly, take line 14 to Châtelet.
Is Hôtel Crayon close to the Louvre Museum?
Yes, the Louvre Museum is an 8-minute walk from the hotel, or about 650 meters.
Is the hotel near Châtelet-Les Halles?
Yes, the Châtelet-Les Halles RER station is an 8-minute walk away, providing direct access to RER lines A, B, and D, as well as five metro lines.
Which restaurants do you recommend?
To discover great local spots, we particularly recommend:
o Le Louis
o Le Loup
o Le Pied de Cochon
o Il Fico
o Nelson’s
Feel free to ask our team for advice; we would be happy to provide recommendations based on your preferences.
Is the neighborhood quiet at night?
Rue du Bouloi is a quiet residential street, tucked away from the bustling hubs of Châtelet and Montorgueil. All rooms are air-conditioned.
Hotel Amenities & Services
Do you offer room service for breakfast?
Breakfast is not served in rooms. It is available within the hotel.
Is breakfast available to guests who are not staying at the hotel?
Yes, our breakfast is also available to outside guests, subject to availability.
Is there a bar?
We offer an Honesty Bar on the ground floor, where you can help yourself at your convenience.
Do you offer gluten-free options for breakfast?
Yes, gluten-free products are available upon request. Please let us know in advance so we can ensure everything is ready for your arrival.
Do you offer an airport transfer service?
We can help you arrange a taxi transfer to or from the airport. Please feel free to contact the front desk for more information.
Do you offer options for specific dietary requirements at breakfast?
We do not currently offer specific options for special dietary requirements.
What services are included at the hotel?
To ensure your stay is as comfortable as possible, the hotel provides:
- Free Wi-Fi
- Air conditioning
- Elevator
- Safe
- Luggage storage
- Concierge service
- Fax and photocopying service
- Room service, provided by an external company
- Honesty Bar on the ground floor
Our team is at your disposal to assist you and make your stay in Paris as pleasant as possible.