TERMS AND CONDITIONS OF SALE

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Terms and conditions of sale
Vitrines et enseigne de l'Hôtel Crayon à Paris 1er, hôtel 3 étoiles proche du Louvre et des Halles

1. Hotel identification
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  • Company name:HOTEL SAINTE MARIE – HOTEL CRAYON
  • Legal form:Simplified joint-stock company (SAS)
  • Share capital:€104,000
  • Company registration number (RCS):Paris B 562 008 466
  • VAT number:FR 25 562 008 466
  • Head office:25 RUE DU BOULOI 75001 PARIS
  • Phone:01 42 36 54 19
  • Email:contact@hotelcrayon.com
  • Website:https://hotelcrayon.com/

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2. Description of services

The hotel offers single rooms, double rooms, and a suite, equipped with a bathroom with a shower, TV, and free Wi-Fi access.

Additional services may be available: breakfast, early check-in, late check-out, room service.

The hotel has a 3-star rating.

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3. Rates and taxes
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  • Prices are indicated in euros (€), all taxes included (VAT), excluding tourist tax.
  • Rates include only the services expressly mentioned at the time of booking.
  • The tourist tax, collected on behalf of the municipality, is €5.53 per night per adult (18+).

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4. Booking and payment
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  • All bookings must be guaranteed by a valid credit card or by a deposit payment.
  • The balance of your stay is payable on-site, unless otherwise agreed upon in advance.
  • Accepted payment methods: credit cards, American Express, cash.

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5. Cancellation and modification policy
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  • Conditions vary depending on the selected rate and are specified at the time of booking.
  • Unless otherwise stated, cancellation is free of charge until noon the day before arrival.
  • After this period or in the event of a no-show, the first night will be charged.

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6. Arrival and departure
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  • Rooms are available from 3:00 PM on the day of arrival and must be vacated by 12:00 PM on the day of departure.
  • In the event of a late arrival, the customer must inform the hotel.

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7. House rules
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  • The establishment is entirely non-smoking.
  • Pets are not allowed (except for assistance dogs).
  • The customer agrees to respect the premises and not to disturb the peace of other guests.

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8. Theft, damage, and missing items
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  • The customer is responsible for any damage, loss, or theft of items belonging to the establishment (e.g., hair dryers, door hangers, glass bottles, pillows, vases, umbrellas, etc.) discovered during or after their stay.
  • The hotel reserves the right to:
    • Charge the corresponding amount to the credit card provided at the time of booking, after notifying the customer, in accordance with the authorization granted upon acceptance of these general terms and conditions.
    • Demand a full refund for missing or damaged items, based on their replacement value.

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9. Force majeure

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 The hotel cannot be held liable for any failure to perform its obligations resulting from an event of force majeure as defined by Article 1218 of the French Civil Code.

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10. Personal data

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 The information collected is processed electronically for the purpose of managing reservations and stays. In accordance with the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, restrict, object to, and port your personal data. To exercise your rights, please contact: contact@hotelcrayon.com.

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11. Mediation

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In the event of a dispute that remains unresolved after contacting the hotel, the customer may refer the matter free of charge to the consumer ombudsman:
LAVENIR CONSO (formerly AME CONSO), 197 Boulevard Saint-Germain - 75007 PARIS
Website: www.mediationconso-ame.com

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12. Governing law and jurisdiction

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These general terms and conditions are governed by French law. In the event of a dispute, the courts within the jurisdiction where the hotel is located shall have exclusive authority.